Frequently Asked Questions
Everything you need to know about our modern home essentials, shipping policies, and more.
Where does Hawkins New York ship?
We currently ship to all 50 U.S. states and offer international shipping to select countries. Shipping rates and delivery times vary based on your location and the size of the items in your order.
What is your return policy for home goods?
We accept returns on unused, unwashed items in their original packaging within 30 days of delivery. Please note that certain items, such as apothecary products, edible goods, and final sale items, are non-returnable.
How should I care for my Hawkins New York linens and glassware?
Most of our linens are machine washable on a gentle cycle, and our glassware is typically dishwasher safe. However, we recommend checking the specific care instructions on the product page or the physical tag to ensure longevity.
Do you offer trade discounts for interior designers?
Yes, we have a dedicated Trade Program for interior designers, architects, and hospitality professionals. Members receive exclusive pricing and personalized service once their application is approved.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment options including PayPal, Apple Pay, and Shop Pay for accelerated checkout.
Are your products ethically sourced?
We pride ourselves on working with skilled artisans and family-owned manufacturers globally. We prioritize high-quality materials and ethical production standards to create pieces that are both beautiful and responsible.